Why does my video playback become slow or jittery?

This can happen if there are extreme fluctuations in available bandwidth or if your computer has a very high processor or disk load. If your internet connection speed falls below the minimum requirement for a certain video for too long, you may experience times of slow or jittery playback or the player may tell you that it is "buffering." The only way to fix this is to watch a lower bitrate video or wait until your Internet connection speeds up.

If your computer is working too hard, the CPU is overtaxed, or your hard drive is constantly reading and writing data, you might also experience jittery playback or have the player tell you it is "buffering." You can check this on a Windows machine by opening the Task Manager and looking at the CPU load or watching your hard drive light to see if it is constantly on. The fix is to reduce the load on your CPU and system by closing applications that are not related to watching video. To see if you have a lot of services running, look at your system tray at the lower right of the screen or in the Processes list in Task Manager

Why am I seeing pixelated video?

It is likely that the video was prepared using low bitrates which results in low quality and may look pixelated or blocky. Content providers may use lower bitrates in order to support viewers with slower internet connections.

How do I run a speed test of my internet connection?

Go to http://www.speedtest.net

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